Contact
- Email support: support@dooinglittle.com
- Please include your iPhone model, iOS version, and a short description of the issue
- If possible, include steps to reproduce the problem
Common help topics
- The camera scanner does not open
- Check iPhone camera permissions in Settings. Folio Scan requires camera access to capture paper documents.
- Face ID or Touch ID is not available
- Biometric unlock depends on device support and system settings. You can still use a PIN when App Lock is enabled.
- I cannot access Secure Vault documents
- Secure Vault content is protected on device. If App Lock is enabled, unlock Folio Scan first, then try opening the document again.
- How do I add pages to an existing PDF?
- Open the document from your library, choose the document actions menu, then use the add-pages flow to scan or import more pages.
- Can I import from Photos or Files?
- Yes. Folio Scan supports importing images from Photos and files from the Files app so you can build or merge PDFs locally.
- Why is a document not searchable?
- Text recognition depends on OCR output. Some scans may need better lighting or clearer page capture for reliable text detection.
Bug reports
When reporting an issue, please include:
- Your iPhone model
- Your iOS version
- What you expected to happen
- What actually happened
- Whether App Lock or Secure Vault was enabled
Still need help?
Email support@dooinglittle.com and we will take a look.